I'm sorry - I can't find it at the moment, I do think I need to correct myself and say that the value I am talking about (if I remember correctly) was not modifying a .dtl file but one of the System - .pm files - however, I can't recall which one. I was having the same difficulty and found that one of the program files had a return limit that I was able to modify. Perhaps someone else knows?
-----Original Message-----
From: otrs-boun...@otrs.org on behalf of Leonardo Certuche
Sent: Mon 11/23/2009 8:08 PM
To: User questions and discussions about OTRS.
Cc:
Subject: Re: [otrs] only 250 customers shown
Thanks for your quick response Nathan, more info on which dtl or even
which line on it it's more than welcome (I'm not a skilled programmer)
Greetings,
Leonardo Certuche
On Mon, Nov 23, 2009 at 9:04 PM, Nathan Campbell
<n.campb...@dalsym.com> wrote:
You may have to modify the actual page dtl itself - I have seen
a couple of instances where there is a hard-coded return limit
Good luck
Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas 75201
817-966-5232 - cell
214-871-4026 - work
--------------------------
Sent from my BlackBerry
-----Original Message-----
From: otrs-boun...@otrs.org <otrs-boun...@otrs.org>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Mon Nov 23 19:58:50 2009
Subject: [otrs] only 250 customers shown
Hi list,
This topic has been already discussed but unfortunately I
haven't been able to solve it. I tried what is said in
http://www.mail-archive.com/otrs@otrs.org/msg18806.html and
http://www.mail-archive.com/otrs@otrs.org/msg25190.html without success.
We have OTRS 2.4.5 + ITSM 1.3.2 with LDAP backend for both
customers(278) and agents(64). While AdminCustomerUserGroup shows our 278
customers, both AdminCustomerUser and AdminCustomerUserService only show 250
customers. As explained in http://doc.otrs.org/2.4/en/html/x1764.html the
answer seems to lay on the CustomerUserSearchListLimit parameter but our
working LDAP configuration looks a little different so I don't know where to
place that parameter
Here is our LDAP config for customers:
#Enable LDAP authentication for Customers / UserS
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'A.B.C.D;
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'OU=COMPANY,DC=DOMAIN,DC=COM';
$Self->{'Customer::AuthModule::LDAP::UID'} =
'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP
tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'USER';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =
'PASSWORD';
# Net::LDAP new params (if needed - for more info see
perldoc Net::LDAP)
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
Keeping this syntax, how should I set
CustomerUserSearchListLimit?
Thanks a lot!
Leonardo Certuche
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