Have you set up the e-mail under Admin>Postmaster Mail Account?
Michael
From: Mohamed Zakaria <mohamedzaka...@msiships.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Tue, 8 December, 2009 9:03:40
Subject: [otrs] email to queue
Hi,
In my OTRS system, I am able to sent emails out. I have a few
queues setup and all the queues are linked to the same email address. When I
send a email to that email , it does not auto-generate a ticket anywhere. How
do I overcome this?
Regards,
Zak
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