Hi Frank,
I don't really see the point of your post. Torsten has developed an
extension to Otrs. The extension is downloadable and released under
Gpl, so there is no such thing as just him selling it.
Contributing to open source projects can be done in a number of ways,
where fixing bugs is only one. In my view there is nothing wrong with
developing an extension to Otrs, especially when it is released under
Gpl. Over time the extension *could* become so big that it is
incorporated into the main trunk, or not.
The fact that companies are buildin extensions and selling these is
only good. It stimulates further enhancements in Otrs and the use of
Otrs.
Arnold
On 13 dec 2009, at 00:30, Frank Tailor <frank.tailo...@googlemail.com>
wrote:
Hi Torsten,
I don't know how feel about your posting. I really like open source
software and the was how it grows and how a community is working on
it.
But your posting and your OTRS::CiCs seems to brake the idea of a
open source community.
I did some research on bugs.otrs.org and I was thinking why you do
_not_ contribute your ideas and changes as patches as everyone else
is doing it? The reason why you should do this this way is to
improve OTRS it self. This is the life cycle how an open source
projects works.
It seems that you do modifications to OTRS and just sell it as your
own (which is really _not_ the intention of open source).
So can you clarify why you do not contribute your modifications to
the OTRS project?
Feedback would be really welcome!
Frank
--- happy OTRS user since 2003 ---
On Sat, Dec 12, 2009 at 9:03 PM, Sarper SARIDAL <sarper.sari...@gmail.com
> wrote:
This is a great development..
I have one question..
I have a localized version ?
Did anyone installed this package and had any issues ?
Regards,
Sarper
On Sat, Dec 12, 2009 at 12:46 PM, Torsten Thau <torsten.t...@cape-it.de
> wrote:
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Hi list,
after a long waiting time an some (IE-specific) bugfixes,
OTRS::CiCS(::ITSM) is finally available for download for OTRS 2.4.x:
http://www.cape-it.de (section "downloads")
You may have a look at our demo system (http://demo-otrs.cape-
it.de/) to
get an idea of the following feature/improvement list:
#--
---------------------------------------------------------------------
- - improved layout for customer ticket overview
- - improved layout handle for linked objects in simple view
- - improved handle for building TicketFreeTime-fields
- - added auto complete function in AgentCustomerHistory
- - added further configurable search fields in AgentCustomerHistory
- - added features in AgentTicketBulk (e.g. type, queue default
selection)
- - addded navigation bar in AgentTicketCompose, -Forward, -Bounce
- - added CustomerTab to AgentTicketCompose, -Forward, -Move
- - added ACL-support for ticket type selections in AgentTicketEmail,
AgentTicketPhone
- - added default ticket type in AgentTicketEmail, AgentTicketPhone
- - added sort option (by title) in several ticket views
- - improved style of notify messages in the navbar section
- - improved follow up-layout for CustomerTicketZoom
- - OutOfOfficeSubstitute function in AgentPreferences
- - position of ticket number in email subject is configurable
- - renewed display of ticket search (better overview)
- - renewed display of ticket zoom (configurable)
- - renewed display of ticket overviews (mailbox, queueviews, etc.)
- - renewed display of agent preferences
- - improved display of customer ticket message
- - changed layout for warning sites
- - added script for simple management of queues, groups and roles
based
on CSV-file
- - configurable customer message body as known from agent interface
- - configurable TicketStateWorkflow (ACLs) - allows state workflows
depending on ticket type starting with ticket creation
- - DocumentLink integrated in OTRS-link structure (LinkObject
'Document')
- DocumentLink offers some basic features known from DMS
- users may change file names - links will not be lost
- users may move files to other directories - links will not be
lost
- a more detailed permission concept (groups to directories)
- does not require web-accessible document share anymore (but a
mounted FS)
#--
---------------------------------------------------------------------
regards, T.
- --
Torsten Thau, Dipl. Inform.
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