Hi Gerrit, This is asked more often. Basically, you should really just use the web interface of OTRS.
Also take a look at this thread: http://lists.otrs.org/pipermail/otrs/2009-March/025889.html and my answer: http://lists.otrs.org/pipermail/otrs/2009-March/025891.html ((enjoy)) Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Mon, Dec 14, 2009 at 1:16 PM, Gerrit Tamboer <ger...@halma.nl> wrote: > > Ello! > > Question, > When a customer makes a new ticket using e-mail, I (agent) get an e-mail that > a new ticket has entered one of my queues (setting in preferences). I would > like to be able to directly e-mail the customer back, so the best option > would be if the ticketcustomer's e-mail address would be added in CC in the > notification e-mail. So I would reply to my ticket system (making a new note) > and my customer gets the important info. > > Anyone has any clue how to set this? have been looking in sysconfig but can't > anything about this. > > Thanks in advance. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
