And how can you add a filter to show only the tickets in Raw queue (or another queue)?
Regards, DM El lun, 14-12-2009 a las 10:33 +0100, Gerrit Tamboer escribió: > Thanks Johannes > > It worked! > > > > > ______________________________________________________________ > From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de] > To: otrs@otrs.org > Sent: Mon, 14 Dec 2009 10:10:19 +0100 > Subject: Re: [otrs] Queue view on Dashboard > > Hi Gerrit, the additional rows show up if you adjust the table > width for different rows. > > > Settings need to be changed in this file for your individual > scheme. > (in this case this is the fhr path) > > /opt/otrs/Kernel/Output/HTML/fhr/AgentDashboardTicketGeneric.dtl > > <!-- dtl:block:ContentLargeTicketGenericRow --> > <dtl if ($Env{"Color"} eq "") { $Env{"Color"} = > "searchactive"; }> > <tr class="$Env{"Color"}" > onmouseover="this.className='searchhighlight';" > onmouseout="this.className='$Env{"Color"}';"> > > <td width="10%"> > <a > href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID= > $Data{"TicketID"}&ArticleID=$Data{"ArticleID"}&QueueID= > $Data{"QueueID"}" > onmouseover="window.status='$JSText{"Zoom"}'; return true;" > onmouseout="window.status='';" > title="$QData{"Title"}">$Data{"TicketNumber"}</a> > </td> > <td width="40%"> > <div > title="$QData{"Title"}">$QData{"Title","70"}</div> > </td> > <td>$QData{"Time"}</td> > <td width="20%"> > > <a > href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID= > $QData{"QueueID"}"onmouseover="window.status='$JSText{"Queue"}'; > return true;" onmouseout="window.status='';"> > > <div > title="$QData{"Queue"}">$QData{"Queue"}</div> > > </a> > > </td> > > <td width="15%"> > > > if everything went fine your dashboard will look like this: > > > Now you can sort the tickets for queue, or user. > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
