Hi Philippe, to define sub-queues just use "QueueLevel1::QueueLevel2" and it will work! ;)
In your case "normal queue::level 2". -Martin On 30.12.2009, at 11:01, Martignier, Philippe wrote: > Hi there, > > Everything is in the subject … should you need to do filter that redirect > tickets to certain queue is only possible with a queue of level 1 (meaning a > “normal queue”). If you try to use a sub-queue (level 2 for example), it does > not work. > > Annoying bug … > > Thanks > > Philippe Martignier > Communications Division > Customer Service Section > Email : philippe.martign...@wipo.int > Phone : 00 41 022 338 72 36 > Building : GB II > Office : 0,3 > > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
