Await Reply. Please Help.
-- amit
--- On Tue, 29/12/09, Amit Sharma <amit_...@yahoo.com> wrote:
> From: Amit Sharma <amit_...@yahoo.com>
> Subject: [otrs] Add two fields in Reply Screen
> To: "OTRS Forum" <otrs@otrs.org>
> Date: Tuesday, 29 December, 2009, 10:52 AM
> Hi,
>
> Please help me add 2 more fields like
>
> 1. Manhours
> 2. Shift
>
> in the ticket reply screen (screen where agent replies to a
> ticket).
>
> I am aware that we can use FreeText for that. But how?
>
> regards,
> amit
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