Hi Christian, it seems that you using OTRS 2.1.6, which is has an generic agent race condition bug. :-/
It got fixed in 2007 (see also http://otrs.org/news/2007/otrs_2_2_4/ and http://bugs.otrs.org/show_bug.cgi?id=2375). -Martin On 03.01.2010, at 21:04, Christian Hecht wrote: > Hi, > > we have the Problem that an Generic Agent has delete all Tickets of us. > > Dec 23 20:25:01 ticketing cron[5339]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl > >> /dev/null) > Dec 23 20:25:57 ticketing sshd[5341]: Invalid user from 10.80.4.5 > Dec 23 20:25:57 ticketing sshd[5341]: Failed none for invalid user from > 10.80.4.5 port 2685 ssh2 > Dec 23 20:25:58 ticketing sshd[5341]: Failed password for invalid user from > 10.80.4.5 port 2685 ssh2 > Dec 23 20:28:42 ticketing sshd[5344]: Invalid user from 10.80.4.5 > Dec 23 20:28:42 ticketing sshd[5344]: Failed none for invalid user from > 10.80.4.5 port 2946 ssh2 > Dec 23 20:30:05 ticketing cron[5350]: (root) CMD (test -x /usr/sbin/run-crons > && /usr/sbin/run-crons ) > Dec 23 20:30:07 ticketing cron[5362]: (otrs) CMD ($HOME/bin/GenericAgent.pl > >> /dev/null) > Dec 23 20:30:07 ticketing cron[5364]: (root) CMD (/sbin/hwclock -s) > Dec 23 20:30:08 ticketing cron[5366]: (otrs) CMD ($HOME/bin/GenericAgent.pl > -c db >> /dev/null) > Dec 23 20:30:08 ticketing cron[5368]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl > >> /dev/null) > Dec 23 20:31:01 ticketing sshd[5370]: Did not receive identification string > from 10.80.4.5 > Dec 23 20:33:19 ticketing sshd[5374]: Invalid user from 10.80.4.5 > Dec 23 20:33:19 ticketing sshd[5374]: Failed none for invalid user from > 10.80.4.5 port 3434 ssh2 > Dec 23 20:33:19 ticketing sshd[5374]: Failed password for invalid user from > 10.80.4.5 port 3434 ssh2 > Dec 23 20:35:01 ticketing cron[5378]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl > >> /dev/null) > Dec 23 20:35:01 ticketing cron[5379]: (otrs) CMD ($HOME/bin/UnlockTickets.pl > --timeout >> /dev/null) > Dec 23 20:35:49 ticketing sshd[5382]: Invalid user from 10.80.4.5 > Dec 23 20:35:49 ticketing sshd[5382]: Failed none for invalid user from > 10.80.4.5 port 3709 ssh2 > Dec 23 20:35:50 ticketing sshd[5382]: Failed password for invalid user from > 10.80.4.5 port 3709 ssh2 > Dec 23 20:35:58 ticketing OTRS-GenericAgent-30[5367]: > [Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job > 'Delete-Call' from db. > Dec 23 20:35:58 ticketing OTRS-GenericAgent-30[5310]: > [Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job > 'Delete-Call' from db. > Dec 23 20:35:58 ticketing OTRS-GenericAgent-30[5266]: > [Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job > 'Delete-Call' from db. > Dec 23 20:35:58 ticketing OTRS-GenericAgent-30[5266]: > [Error][Kernel::System::GenericAgent::JobAdd][Line:820]: Can't add job > 'Delete-Call', job already exists! > Dec 23 20:36:01 ticketing cron[5388]: (root) CMD (/sbin/hwclock -s) > Dec 23 20:36:04 ticketing OTRS-GenericAgent-30[5266]: > [Notice][Kernel::System::GenericAgent::_JobRunTicket] Delete Ticket > (2008020530000051/3068). > Dec 23 20:36:05 ticketing OTRS-GenericAgent-30[5266]: > [Notice][Kernel::System::GenericAgent::_JobRunTicket] Delete Ticket > (2008020530000069/3069). > Dec 23 20:36:05 ticketing OTRS-GenericAgent-30[5266]: > [Notice][Kernel::System::GenericAgent::_JobRunTicket] Delete Ticket > (2008020530000078/3070). > Dec 23 20:36:05 ticketing OTRS-GenericAgent-30[5266]: > [Notice][Kernel::System::GenericAgent::_JobRunTicket] Delete Ticket > (2008020530000087/3071). > > > The Problem is, we have an Error in our Backup and i can only Back to > 07.12.2009 but i need 22.12.2009. > > thanks for Help > > >> >> OTRS: 2.1.6 >> OS: Gentoo 3.4.6-r1 >> Apache: ? >> MySQLVer 14.12. Distrib 5.0.26 >> >> Thanks Allot
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