Hi Norbert, per default it's not possible to translate ticket types. OTRS is handling it like a queue or a free text field (not translated).
We plan to support this kind of localization for future OTRS releases (about 3.2 or later, it's not scheduled right now). -Martin On 05.01.2010, at 17:33, Norbert Bede wrote: > hi, > > Is it possible to translate user definable ticket type to the local language > ? I'm tried translations put into localisation file, but doesnt help. > is there any way to achieve this ? > > norbert
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