Hi Laszlo, Ok. Now I got it. :)
The "-" can not get removed. But you could modify the default link in nav bar for new tickets to something like: "customer.pl?Action=CustomerTicketMessage&Subaction=StoreNew&Expand=1&Dest=2||Raw" Dest need to be the "value" content of your "To" selection field (you need to take it from your system). Then you will have "Raw" as default. -Martin On 06.01.2010, at 14:26, Krasznay László wrote: > Hi Martin! > > I did set those, and only left RAW, buti t still lets the „-„ int he queue > list. I want only one queue to be there as default selection. > > Thank! > Laszlo > > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Martin Edenhofer > Sent: Wednesday, January 06, 2010 2:19 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] how to limit customer queue > > Hi Laszlo, > > I guess you are looking for something like in > > SysConfig -> Group "Ticket" -> SubGroup "Frontend::Customer::Ticket::ViewNew" > -> enable "CustomerPanelOwnSelection" and add/remove the list of queues and > names which you want to show for new ticket creation in the customer > interface. > > Greetings, > > -Martin > > On 06.01.2010, at 14:11, Krasznay László wrote: > > > Hi all! > > I found the way to limit the customer to only one queue. The problem is the > customer still have to chose from queue list. Is it possible to remove the > whole option and put all tickets from web interface to the RAW queue? > > Thanks! > Laszlo
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