Hello Martin,
tnx for reply. I added the complete email address which i am using for
smtp , in SendmailNotificationEnvelopeFrom but still getting same error :
[Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto
response (SendAutoReply) for Ticket [2010010610000084]
(TicketID=58,ArticleID=112) to 'XXXX <x...@xxxx.com>'.
[Wed Jan 6 11:00:10
2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send
message: 454Start mail input; end with <CRLF>.<CRLF> 5.7.3 Client
does not have permission to Send As this sender. ! Enable Net::SMTP
debug for more info!
Arpit Gupta
From: Martin Edenhofer <m...@otrs.com>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: 01/06/2010 06:45 PM
Subject: Re: [otrs] Agent Notifications are not sent, plz help
Sent by: otrs-boun...@otrs.org
Hi Arpit,
did you try to set a "SendmailNotificationEnvelopeFrom"?
SysConfig -> Group "Framework" -> Subgroup "Core::Sendmail" -> Just enter
an valid envelope from email address for outgoing notifications.
-Martin
On 06.01.2010, at 14:05, Arpit2 G wrote:
Hello Everyone,
I am using otrs 2.4.5 with ITSM 1.3.2 on windows 2008 server. I am
facing
one issue: when a user creates a ticket, auto reply is working fine
but
Agent notifications are not working. In preferences they are set to
yes.
Please see the log below and guide me what am i missing here.
[Wed Jan 6 11:00:09
2010][Notice][Kernel::System::Ticket::TicketCreate]
New Ticket [2010010610000084/Hi Demo Ticket] created
(TicketID=58,Queue=1st
Level::XXX,Priority=2-Normal,State=new)
[Wed Jan 6 11:00:10
2010][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent
email to
'XXXX <x...@xxxx.com>' from 'OTRS System <x...@xxxx.com>'.
HistoryType =>
SendAutoReply, Subject => [Ticket#2010010610000084] RE: Hi Demo
Ticket;
[Wed Jan 6 11:00:10
2010][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent
auto
response (SendAutoReply) for Ticket [2010010610000084] (TicketID=58,
ArticleID=112) to 'XXXX <x...@xxxx.com>'.
[Wed Jan 6 11:00:10
2010][Error][Kernel::System::Email::SMTP::Send][149]
Can't send message: 454Start mail input; end with <CRLF>.<CRLF>
5.7.3 Client does not have permission to Send As this sender.
! Enable Net::SMTP debug for more info!
[Wed Jan 6 11:00:10
2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification]
Sent
agent 'NewTicket' notification to 'XXXX <x...@xxxx.com>'.
[Wed Jan 6 11:00:11
2010][Error][Kernel::System::Email::SMTP::Send][149]
Can't send message: 454Start mail input; end with <CRLF>.<CRLF>
5.7.3 Client does not have permission to Send As this sender.
! Enable Net::SMTP debug for more info!
[Wed Jan 6 11:00:11
2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification]
Sent
agent 'NewTicket' notification to 'XXXX <x...@xxxx.com>'.
[Wed Jan 6 11:00:12
2010][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched
1
email(s) from otrs1/XXXXXXX.
Regards
Arpit Gupta
=====-----=====-----=====
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
=====-----=====-----=====
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
