Hi,
I had all faq privileges but faq_admin was not created. I created it and
updated my account. I still cannot access the FAQ.
Regards.
Eric
David Holder a écrit :
Hi Eric,
In otrs go to Admin, then Users <-> Groups and select your account.
Do you have associated privileges to faq and faq_admin?
Regards,
David
On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand <e...@sistech.fr
<mailto:e...@sistech.fr>> wrote:
Hello,
We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ
history and I click on a FAQ number I have the following message :
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010
Message: Permission denied!
Traceback (8980):
Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module:
ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.81) Line: 204
Module: ModPerl::RegistryCooker::run (v1.81) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
It seems I do not have the correct permission. How can I know what
type of user I should be ?
Regards.
Eric Boudrand
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