I've added a new state to OTRS namely 'open awaiting change' with the
state type of 'closed. This to not have it 'destroy' the queue views and
escalation displays. But in the 'Customer' interface I would like to have
this state being displayed as an 'open' state. Is this at all possible to
do?
Any clues/hints/advice are welcome!
I hope you all have a fantastic day!
--
Stein Erik
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