Dear Leonardo, Thanks for your help, I can now see the service and SLA in the drop-down box. Is it possible to tag a service/SLA to a queue?
Regards, Zak From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: Tuesday, January 12, 2010 11:02 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Service and SLA Hi Zak, Please remember to associate Customers to Services (or define default services) at http://yourserver/otrs/index.pl?Action=AdminCustomerUserService Leonardo Certuche On Mon, Jan 11, 2010 at 10:41 AM, Mohamed Zakaria <mohamedzaka...@msiships.com<mailto:mohamedzaka...@msiships.com>> wrote: Hi, Is it possible to set a SLA for a queue? I tried to create a service and a sla but when the user creates a new ticket it is not shown in the drop down list. Regards, Zak ##################################################################################### This email is confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please contact the sender. ##################################################################################### --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ##################################################################################### This email is confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please contact the sender. #####################################################################################
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