Hi Gordon, It's also possible to give your crew access to a specific part of the Admin section. See this FAQ entry: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=32&ItemID=359
That would prevent them from adding themselves to your group. -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Jan 11, 2010 at 10:30 PM, Gordon O'Brien <gordon.obr...@mediasquare.co.uk> wrote: > Hi > As an IT director i occasionally get asked directly to work on tickets of a > sensitive nature and would not want my support team to gain access to the > content of the ticket. > I guess i could use a specific queue for my private tickets and deny the > helpdesk team access to the queue. At the moment my team have full admin > rights so that they can add their own queues. This would mean they could > grant themselves access to my private queue. > > Any suggestions on a workaround? > > Also, if i do remove their admin rights, would they be able to search my > closed tickets or are closed tickets still locked to the members of the queue > only? > > Thanks > Gordon > > Media Square plc or any of its subsidiary companies may not be held > responsible for the content of this email as it may reflect the personal view > of the sender and not that of the company. Should you receive this email in > error, please notify the sender immediately and do not disclose, copy or > distribute it. While Media Square plc scans all outbound emails for viruses, > it cannot be held responsible for any infected files that you may receive. > Media Square plc advises all recipients to virus scan any file attachments. > Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 > York Street, London, W1U 6PL > > --------------------------------------------------------------------- > This email message has been scanned and delivered safely by Mimecast. > --------------------------------------------------------------------- > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
