thanks a ton gordon (y)
- saurabh pande
-------- Original Message --------
Subject: Re: [otrs] how to get otrs to move messages automatically
From: Gordon O'Brien <gordon.obr...@mediasquare.co.uk>
To: saurab...@directi.com, User questions and discussions about OTRS.
<otrs@otrs.org>
Date: 1/15/10 11:19 PM
Hi
Use the generic agent in the admin section.
-----Original Message-----
From: Saurabh Pande<saurab...@directi.com>
Sent: 15 January 2010 05:37 PM
To: User questions and discussions about OTRS.<otrs@otrs.org>
Subject: [otrs] how to get otrs to move messages automatically
hi,
i am in desperate need to know how to get otrs to automatically move
messages that match either a subject or a email address to another queue.
regards,
saurabh pande.
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