Michael Mitchell schrieb:
when running the run now commad in otrs postmaster mail account I
receive the follwoing error message can you help this is the error I'm
getting I have checked my username and password and both are fine please
help I made sure I have all the perl modules
.Message: POP3: Auth for user itsupport/10.10.5.43 failed!
Hello Michael,
I don't think that OTRS is causing this error so this could become
difficult. Here are some suggestions :
- verify that OTRS contacts the right pop3 server by checking the pop3
settings and by using netstat
- test the connection with a second pop3 account and see what happens
- examine the protocol data with a network sniffer or a logging tcp proxy
Please write if you need assistance.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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