Hi. No need to write a patch. There was a similar discussion in the German forum lately, and it turned out to be quite easy:
Try to filter the Email via PostmasterFilter and set X-OTRS-FollowUp-ArticleType to 'note-internal' and X-OTRS-SenderType to 'agent'. You could define a common subject part or so to control the PostmasterFilter's choice, like a prefix 'OTRS-internal' oder such. Greets, Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Sagy Volkov Gesendet: Montag, 18. Januar 2010 20:18 An: otrs@otrs.org Betreff: [otrs] make a note/comment via email Is it possible or did anyone wrote a work around to add notes/comments (those internal messages exchanged between agents not seeing by the customer) via email? (NOT via the UI). If not, maybe someone wrote a patch for it? Thanks in advance, -sv
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