Thanks,
It kinda works, but no graphics... getting these in the apache error log... File does not exist: /opt/otrs-sshs/otrs-web, referer: http://sshs.standard.k12.ca.us/otrs-sshs/index.pl what should I do about the otrs-web alias? The first instance works fine, but second is experiencing these issues. To ask a couple of ignorant questions: Do I need a second instance of apache (I'm on CentOS 5, not sure how to do this) Do I need to be listening on a different port? Thanks, -Jeff ----- Message from sh...@otrs.org --------- Date: Tue, 26 Jan 2010 08:25:18 +0100 From: Shawn Beasley <sh...@otrs.org> Reply-To: "User questions and discussions about OTRS." <otrs@otrs.org> Subject: Re: [otrs] Multiple otrs instances on same server To: "User questions and discussions about OTRS." <otrs@otrs.org> > Hi Jefferson, > > On Jan 26, 2010, at 01:29 , Jefferson Davis wrote: > > > We have a department that would like their own OTRS instance for managing > > student services requests. > > > > Is there anything special I'd need to do to create an additional instance > > of OTRS? > > Nothing special. You do need to know that, you cannot (without having a > second instance of apache on your server) use mod_perl twice. This would be a > performance hit on the second instance. You would need to > > 1.) > do a clone of the current installation directory > 2.) > create a new DB using the included sql (unless this should be cloned as well) > 3.) > make a copy of and modify your apache config for the second instance > 4.) > create a second user for the second instance > 5.) > run SetPermissions again with the new user info > 6.) > modify the Kernel/Config.pm and remove ZZZAuto.pm and all the files in > var/tmp/ > 7.) > reload your apache > 8.) > login as r...@localhost with root as password and start setting up the new > system > > ///Shawn ----- End message from sh...@otrs.org ----- -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.
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