Hi, I'm searching on this subject right now. I found that
- [GenericAgent.pl -c db] stands for "Database" GenericAgent, i.e. generic agents defined in the Admin Area (http://your.server/otrs/index.pl?Action=AdminGenericAgent). These agents are stored in the generic_agent_jobs table in your database. To make these jobs run, you have to start them periodically in your cron system. I'm working on a Windows box, so I have a line like this in C:\Program Files\OTRS\CRONw : */10 * * * * C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe C:/PROGRA~1/OTRS/OTRS/bin/GenericAgent.pl -c db - the "Can't create PID GenericAgent, because it's already running!" error comes probably from the two GenericAgent lines in the crontab, one executed every 10 minutes, the other one every 20 minutes. Scheduled like that, both jobs start in the same second three times per hour. If you change that schedule to 0-59/10 (running at 0 minute and every 10 minutes after until 59, i.e. 0, 10, 20, 30, 40 and 50) and 5-59/20 (running at 5 and every 20 minutes after until 59, i.e. 5, 25, 45), the double-start situation will never occur anymore, normally ... Hope this helps. Florian. -----Message d'origine----- De : Ilya Kornev Envoyé : vendredi 29 janvier 2010 15:13 À : User questions and discussions about OTRS. Objet : Re: [otrs] OTRS log errors Alexander, thank you. Best regards, Ilya Kornev -----Original Message----- From: Alexander Halle To: "User questions and discussions about OTRS." <otrs@otrs.org> Date: Fri, 29 Jan 2010 13:50:36 +0100 Subject: Re: [otrs] OTRS log errors > Ilya Kornev wrote : > [...] > > And what is GenericAgent.pl -c db for? > [...] > > Hello Ilya, > > regarding this question, the following post may help : > > http://lists.otrs.org/pipermail/otrs/2009-November/029380.html > > Regarding your other questions I can't help, sorry. > > I have these GenericAgent PID errors too and am curious about the solution. > > Regards > > Alexander --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
