Michiel, That's a nice solution and it works on a windows box as well. The "problem-email-...." files have to be dropped manually when successfully PostMaster-ized.
Did someone already write something to monitor that var/spool area ? Have a nice day, Florian. -----Message d'origine----- De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de Michiel Beijen Envoyé : lundi 1 février 2010 19:41 À : User questions and discussions about OTRS. Objet : Re: [otrs] [PROBLEM] How to manually insert problem-mails into thequeue? Hi Aron, You can use the PostMaster.pl in otrs/bin for this: from your otrs directory, run "bin/PostMaster.pl < problem-email......" hth, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Feb 1, 2010 at 10:01 AM, Aron Rotteveel <rotteveel.a...@gmail.com> wrote: > Hi everyone, > I have recently made a fresh install of OTRS and edited the ticket > statuses and priorities to my own needs; I then discovered this leads > to problems processing the mail if the default states are not configured > correctly. > I fixed this now, but this problem has resulted in a couple of mails > being stuck in my queue: >> >> a...@boson:/opt/otrs/var/spool$ ls -la >> >> total 32 >> >> drwxrwsr-x 2 otrs www-data 4096 2010-02-01 09:48 . >> >> drwxrwxr-x 13 otrs www-data 4096 2010-01-30 20:22 .. >> >> -rw-r--r-- 1 otrs www-data 5756 2010-02-01 09:09 >> problem-email-3a722d2e7ca7f009e7452a4499fd2827 >> >> -rw-r--r-- 1 otrs www-data 4967 2010-01-31 22:03 >> problem-email-9b9863011cc60fe81df863e7bad74692 >> >> -rw-r--r-- 1 otrs www-data 6538 2010-02-01 09:18 >> problem-email-d91410338ab3c9f4ec45a6b6cbc02bc1 > > Is there a way to fix this and manually insert these mails into the queue? > -- > Best regards, > > Aron Rotteveel > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
