Hi, On 08.02.2010, at 17:06, Johannes Grimm wrote:
> is there a possibility to have a preselected queue in the from field, while > creating > a new telephone or email ticket?? I have already reviewed all the sysconfig > ticket objects, > but i cannot find such an option. Check the Sysconfig for the Module Action and just add Dest=<Queue_DB_ID>||<Queue_Name> Example: https://servicedesk.example.com/otrs/index.pl?Action=AgentTicketPhone&Dest=1||Postmaster Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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