I have a client, who is NOT is the users group, and is just in a group created by me, which contains 1 queue (myqueue), but still can create tickets in the "junk", "misc" queues instead of just in mine. PS: I still have installed the 2.3 version, is there some bug or something?
2010/2/9 Tore Lønøy <tore.lo...@gmail.com> > Create roles, and give access to different groups, which again is > linked to their correct queue. > > On 9 February 2010 14:00, Nuno Ranito <nran...@neosit.pt> wrote: > > Hello > > > > How can I restrict which queues the client can see to insert a new > ticket? > > For instance, I want user A to access queue "Aplications" and "Network", > and > > user B to insert new ticket in queue "Billing". > > > > Thank you for any help. > > > > -- > > Neos IT | www.neosit.pt > > Instituto Pedro Nunes | R. Pedro Nunes | 3030–199 Coimbra | Portugal > > Tel +351 210 105 610 | Fax. +351 239 101 108 > > Tm +351 913 699 961 | E-mail nran...@neosit.pt > > > > > > > > [ Antes de imprimir esta mensagem pense no ambiente. Before printing this > > message, think about environment ] > > > > NOTA DE CONFIDENCIALIDADE: Esta mensagem poderá conter informação > > privilegiada e confidencial. Se não é o destinatário da presente > > comunicação, agradecemos que nos informe e elimine a mensagem sem que a > > mesma seja divulgada, distribuida ou copiada. > > > > CONFIDENTIALITY: This e-mail and any attachments are confidential and may > be > > privileged. If you are not a named recipient, please notify the sender > > immediately and do not disclose the contents to another person, use it > for > > any purpose or store or copy the information in any medium. > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Neos IT | www.neosit.pt Instituto Pedro Nunes | R. Pedro Nunes | 3030–199 Coimbra | Portugal Tel +351 210 105 610 | Fax. +351 239 101 108 Tm +351 913 699 961 | E-mail nran...@neosit.pt [ Antes de imprimir esta mensagem pense no ambiente. Before printing this message, think about environment ] NOTA DE CONFIDENCIALIDADE: Esta mensagem poderá conter informação privilegiada e confidencial. Se não é o destinatário da presente comunicação, agradecemos que nos informe e elimine a mensagem sem que a mesma seja divulgada, distribuida ou copiada. CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
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