right! you convinced me. I'll rename that link to incoming and outgoing issue, it's better for my users ...
Thank you. MV On Wed, Feb 10, 2010 at 7:26 PM, Nils Leideck - ITSM < nils.leid...@leidex.net> wrote: > Hi, > > On 10.02.2010, at 15:20, Marco Vannini wrote: > > mmmh, I've always found hard to explain that to my too... this because in > phone you have a "free" from, so it could be a > customer/internal/extemporaneal request too, in the other case you just > have a "queue selection" as from. > > > Phone-Ticket is for incoming issues, like phonecalls or something you were > told during lunchtime or kinds of that. > Email-Ticket is for outgoing issues, like "Dear external Service Provider, > our plants are dry" or "Dear Customers, tomorrow we will have slow internet > connection for about one hour." > > Other Channels are: > > Incoming Email > SOAP > DB > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > nils.leid...@leidex.net > nils.leid...@otrs.com > > > http://webint.cryptonode.de / a Fractal project > > CU @ CeBIT 2010 in Hannover, Germany <http://www.cebit.de> and get to know > more about OTRS > at booth no. C37 in hall 2 from March 2-6, 2010! > > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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