Thanks dear. I am not getting any page to enter username, password.
I am just typing http://192.168.9.171/otrs/index.pl & how to change that? Warm Regards, Darshak Modi Elitecore Technologies Ltd +91 9909008245 _____ From: [email protected] [mailto:[email protected]] On Behalf Of Markus Moj Sent: Thursday, February 25, 2010 3:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Error After Installation I would say you are using a wrong passwort to get access to your otrs installation. user : r...@localhost pass : root You should change the password after your first login or disable the user and create a new one to administrate otrs. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: <mailto:[email protected]> [email protected] Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for "Darshak Modi" ---25.02.2010 11:00:42---I have installed OTRS for windows. Its installed successfully"Darshak Modi" ---25.02.2010 11:00:42---I have installed OTRS for windows. Its installed successfully. But when I try to access web it give From: "Darshak Modi" <[email protected]> To: <[email protected]> Date: 25.02.2010 11:00 Subject: [otrs] Error After Installation Sent by: [email protected] _____ I have installed OTRS for windows. Its installed successfully. But when I try to access web it give following errors. Error: Access denied for user 'otrs'@'localhost' (using password: YES) In Apache logs it shows [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083. [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083. [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] [Thu Feb 25 14:39:02 2010] index.pl: DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at D:/Program Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 214 [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Thu Feb 25 14:39:02 2010 [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Message: Access denied for user 'otrs'@'localhost' (using password: YES) [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Traceback (3676): [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Module: Kernel::System::DB::new (v1.105.2.1) Line: 188 [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 143 [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Module: D:/Program Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48 [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] [Thu Feb 25 14:39:12 2010] [error] [client 192.168.9.171] File does not exist: D:/Program Files/OTRS/Apache/htdocs/otrs [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083. [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083. [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] [Thu Feb 25 14:42:53 2010] customer.pl: DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at D:/Program Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 214 [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Thu Feb 25 14:42:53 2010 [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Message: Access denied for user 'otrs'@'localhost' (using password: YES) [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Traceback (5312): [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Module: Kernel::System::DB::new (v1.105.2.1) Line: 188 [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 144 [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Module: D:/Program Files/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48 [Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083. [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083. [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] [Thu Feb 25 15:20:03 2010] index.pl: DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at D:/Program Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 214 [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Thu Feb 25 15:20:03 2010 [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Message: Access denied for user 'otrs'@'localhost' (using password: YES) [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Traceback (2848): [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Module: Kernel::System::DB::new (v1.105.2.1) Line: 188 [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 143 [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Module: D:/Program Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48 [Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Warm Regards, Darshak Modi Elitecore Technologies Ltd +91 9909008245 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! 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