Hi Deniz, If you have skeleton db for OTRS you can droop and recreate but I have not tried this thing.In OTRS you can inactive the user, group and queue but you can not delete these entity. Hope if I am wrong some one from forum will correct me.
My recommendation is use two setup of OTRS one for testing and one for production.its always a better practice to make the changes on testing setup before finaly implementing it on production server. Regards Sourabh Sarwate On Fri, Feb 26, 2010 at 10:50 PM, Deniz Rende <deniz.re...@gmail.com> wrote: > Thank you Sourabh, it looks like the only way to get rid of the user would > be going into the database and delete the user from there. > > So what is the recommendation here? Do I have to recreate my database? How > will this affect my install? Will I need to create my customer queues again? > Would not this mean a new set of test users and test emails? > > I wish there was an easy way to get rid of the initial "test" data right > after the install... > > > On Fri, Feb 26, 2010 at 1:26 AM, Sourabh Sarwate <sourabh2...@gmail.com>wrote: > >> Hi, >> >> \Use the link >> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=4&ItemID=54to >> delete the ticket from OTRS. As per my knowledge it is not possible to >> delete the user and group from OTRS, instead of that you can inactive the >> group and user. >> >> Regards >> Sourabh Sarwate >> >> >> On Thu, Feb 25, 2010 at 11:08 PM, Leonardo Certuche < >> leonardo.certu...@itcon-ltda.com> wrote: >> >>> Hi there, >>> >>> After deleting all your tickets using GenericAgent, I guess you could >>> remove them directly from the database, making sure you won't delete the >>> admin user (ID=1), tables are named users for agents and customer_users, >>> customer_preferences and customer_company for customers >>> >>> >>> Leonardo Certuche >>> >>> >>> On Thu, Feb 25, 2010 at 10:44 AM, Deniz Rende <deniz.re...@gmail.com>wrote: >>> >>>> Hi Folks, >>>> >>>> After deploying otrs newly in a server, I would like to get rid of the >>>> imaginary users (test users) from otrs. I deleted all the tickets created >>>> with Generic Agent, and I would like to get rid of those test users. Since >>>> all the tickets and users were test users, I am really not worried about >>>> "Data Consistency". >>>> >>>> So is there any way to do this in otrs 2.4.7? >>>> >>>> Thanks.... >>>> >>>> >>>> -- >>>> Deniz Rende >>>> E-mail: deniz.re...@gmail.com >>>> Phone: +1 (224) 789-UNIX (8649) >>>> Mobile: +1 (816) 213-2139 >>>> Web: http://www.deniz-rende.com/blog >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> >> -- >> Regards, >> Sourabh Sarwate >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > Deniz Rende > E-mail: deniz.re...@gmail.com > Phone: +1 (224) 789-UNIX (8649) > Mobile: +1 (816) 213-2139 > Web: http://www.deniz-rende.com/blog > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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