Hi, As per my understanding you want to achieve following scenario;
1) Customer Id A Under Customer Id A their will be Customer B and C. Which you can achieve by multicustoemrids 2) Customer Id B Under Customer Id their will be multiple user B1, B2 B3. 3) Customer Id C Under Customer Id their will be multiple user C1, C2 C3. with point no 2 and 3 from the customer id B and C multiple user can generate the tickets while the customer id will be same.For this you have to create the user under B and with different user name. Regards Sourabh Sarwate. 2010/3/6 listen1001 <listen1...@163.com> > could you please explain it more clearly.A example will be better for me to > understand. > > 在2010-03-06 17:25:33，"Sourabh Sarwate" <sourabh2...@gmail.com> 写道： > > Hi > > I think you can create multiple user id for customer with same customer id > for this .. > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Regards, Sourabh Sarwate
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