Perfect, that makes sense. Thanks! Shane
On Tue, Mar 9, 2010 at 8:11 AM, <volker.lip...@groupm.com> wrote: > > a new ticket is a ticket that arrived by email and no agent had a look at > that. > In this sense a phone ticket never can be new cause an agent wrote it... > (hopefully while looking at it ;-)) > > Li > > > > > *Shane Presley <shane.pres...@gmail.com>* > Sent by: otrs-boun...@otrs.org > > 09.03.2010 13:55 > Please respond to > "User questions and discussions about OTRS." <otrs@otrs.org> > > To > otrs@otrs.org > cc > Subject > [otrs] Question about dashboard: New Tickets vs Open Tickets > > > > > I've installed OTRS to demo it for a help desk app. Installed and > running fine -- great documentation! > > One question question (more to come I'm sure).. > > What's the difference in the dashboard of New Tickets vs Open Tickets? > > When I create a new phone-ticket it shows up in the "Open Tickets/Need > to be answered" section, which is fine. But nothing ever shows up in > the New Tickets section. Just curious what that's for? > > Shane > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > Privileged/Confidential Information may be contained in this message. If you > are not the addressee indicated in this message (or responsible for delivery > of the message to such person), you may not copy or deliver this message to > anyone. In such case, you should destroy this message and kindly notify the > sender by reply email. Please advise immediately if you or your employer > does not consent to email for messages of this kind. Opinions, conclusions > and other information in this message that do not relate to the official > business of the GroupM companies shall be understood as neither given nor > endorsed by it. GroupM companies are a member of WPP plc. For more > information on our business ethical standards and Corporate Responsibility > policies please refer to our website athttp://www.wpp.com/WPP/About/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
