You can set specific acl in sysconfig under
Frontend::Agent::ModuleRegistration
Regards Reto
Am 10.03.10 22:36, schrieb Leonardo Certuche:
Hello people,
I'm having trouble defining permissions for the FAQ module. Reading
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250
<http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250> I
understand the following:
Put all users, that should be able to add and remove FAQ cathegories
etc. to the FAQ, to the "faq_admin" group.
Put all users, that should be able to use the FAQ (create new FAQ
articles, edit existing FAQ articles), into the "faq" group.
So I gave my agent who won't create FAQ articles the following
permissions:
faq
<http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=4> ro
move
create
note
owner
priority
| rw
faq_admin
<http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=5>
|
Then I log into OTRS as that same agent, go to a given article but it
still shows the following options:
Back <http://seus/otrs/index.pl?Action=AgentFAQ&CategoryID=12> - Edit
<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Update&CategoryID=12&ItemID=47>
- History
<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=History&CategoryID=12&ItemID=47>
- Print
<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Print&CategoryID=12&ItemID=47>
- Link
<http://seus/otrs/index.pl?Action=AgentLinkObject&SourceObject=FAQ&CategoryID=12&SourceKey=47>
- Delete
<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=12&ItemID=47>
Is there something else I should do in order to make sure a given
agent won't be able to create/edit/delete FAQ articles?
Thanks in advance for your help,
Leonardo Certuche
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