Hi list,
how does OTRS change the state from "pending reminder" to "open" after
the pending time is reached ?
Occasionally we have tickets with high negative "pending till" values
like "-2 days 4 hours" and state "pending reminder" instead of state "open".
I tried /otrs/bin/PendingJobs.pl but this only sends notifications for
these tickets and lets the state unchanged.
Thanks in advance
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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