Mohd Fariz Bin Hashim wrote :
Is there any feature that the ticket that been closed by an agent
need to be approved by their superior. Just like FAQ.
Hi,
I think you can create such a possiblity with the existing features.
You could restrict the right to close a ticket with the ACL feature.
Then add an additional state "finished" or so, which other agents
without the close right could use instead.
To review the "finished" tickets use a search template, the event
notifications or a separate queue filled by a generic agent.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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