Marretta, Rosanna wrote :
How do I use the survey tool?
Hi Rosanna,
AFAIR the survey module automatically sends a questionnaire to a
customer if he has closed a ticket and hasn't received a questionnaire
within a defined time interval.
So you have to define a questionnaire and set the time interval via
SysConfig and then you have to wait. Additionally you could use a test
system, set the interval very low and then open and close a ticket with
you as a customer so you get to see the survey immediately.
This is what I did because I also missed some more documentation. The
module is great but I eventually uninstalled it because you can't send
questionairies manually.
Regards
Alexander
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