Hi Luís, you are right. I created a bug report for this right now (also Delivered-To and X-Original-To should get checked).
http://bugs.otrs.org/show_bug.cgi?id=5161 It's implemented for upcoming OTRS 3.0 now. Many thanks for your help! :) Greetings, -Martin On 22.03.2010, at 15:30, Luís Gomes wrote: > Hello there, i was having an issue where the To: header was empty on some > emails and the header that had the needed email was "Envelope-To": > > This was causing the ticket to be created on the Raw queue instead of the > queue associated with that email address (because it didn't find anything on > the To: header) > > I seem to have solved it by changing line 54 of file > Kernel/System/Postmaster/DestQueue.pm from: > > for (qw(Cc To Resent-To)) { > > to: > > for (qw(Cc To Resent-To Envelope-To)) { > > > From some tests I've done everything seems to be working correctly but I was > wondering if anybody that is more knowledgeable with OTRS and Perl in general > finds any problem that this might cause? > > Also I wonder why isn't this header already considered by OTRS since from > what I've been reading the Envelope-To header seems to be more important than > the To: header. > > Thanks. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/