Luís Gomes wrote :
sure, but isn't it strange that the problematic workstation can access the system just fine and do everything except for posting forms?

otrs log doesn't log anything and neither does apache2 log when I click the submit buttons.

Hi Luís,

I can only make a guess, I think they try to access a different URL when posting the form than when showing tickets and so on. For example using the internal IP, instead of the external or opposite. This would explain the timeouts and the missing log entries.

Please examine which URLs are really accessed.

Regards

Alexander

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