Hi,
I have a question about Active Directory and OTRS. Suppose I would want
to control more via AD than 'just' logons. I would like to explore if it
is possible to control the relation between a customer-user and a
company and the relation between agents and queues in AD.
Questions:
- Is anyone aware of such a project?
- Is there a specific snap-in for MMC users and computers that controls
OTRS specific configs?
- Better ideas?
The reason to move this config to AD is that I want system admins to be
able to control this data, without having to have access to OTRS (or
knowledge of OTRS), plus I like to have all user related data in a
singel location.
Thanks,
Arnold.
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