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Hi Norbert,


> How we should run export to a specific ranges -  CI - if a specific
> changes happened ? (API, or triggering a function, etc...)

for this requirement you could use CI-events, which will probably be
available in the next ITSM-release, or respectively are already
available in OTRS::CiCS::ITSM. The post-event-handler should check after
a successful versionadd if one of the attributes of interest has been
changed and if so runs your export action.

regards, Torsten


- -- 
Torsten Thau, Dipl. Inform.
c.a.p.e. IT GmbH - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
company pgp-key: 0x292F987D
fax: +49 371 5347 625
http://www.cape-it.de
AG Chemnitz - HRB 23192
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