We are using OTRS 2.3.4 with ITSM 1.3 installed. I see that on many of our queues there will be 2 or 3 agents (out of a list of about 70) that automatically appear in the short list for the owner selection field (in the dropdown list) when creating a new incident ticket.
Does anyone know where this is controlled or how to modify the short list? We can click on -All- and see the entire list, but I would like to be able to control which agents appear in the short list for each queue. Thanks, Pat --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
