Hello, Claudio.
You can change type, service, sla, priority, impact in
AgentTicketPriority action.
https://<your-host-name>/otrs/index.pl?Action=AgentTicketPriority&TicketID=4489
Claudio Tassini ?????:
Hi guys,
i've searched the mailing list archive but I couldn't find an answer
to this. Is it possible to change the "Type" of a ticket (obviously
after enabling Ticket::Type: ) . It would be useful because sometimes
customers make requests as "incident" when they are "Service Request",
and I need to set specific notifications in this case.
Many thanks in advance!
--
Claudio Tassini
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