You can use GenericAgent (CMD type) to feed your recently updated (or created) ticket to virus scanner. You will have to write perl code to do so as GenericAgent passes only TicketNumber and TicketID to the CMD. Based on the checking results you can program any action (move to another queue, remove infected attachment, etc.) in the perl code.
Regards, Anton. 2010/3/29 Martignier, Philippe <philippe.martign...@wipo.int> > Thanks Anton, > > But this will make the customer module unusable in our point of view. > > What's the point to have a dedicated interface if we are not able to filter > virus from it? > > If customers have to use regular mails to send attachments they wont use > the customer module ... > > Any other "ideas" ? :) > > Thanks > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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