Hi Jeff,
Can you tell us a bit more about your mail setup please? IE are these
e-mails you've described below going outside of your network? If so
there may be some junk/spam filters preventing your users from receiving
mail.
Are you using SMTP or sendmail?
Regards,
David
On 10/04/2010 05:18, Jeffrey Willis wrote:
Hi all,
I read a thread in mid-March with an issue I am facing but didn't find
a resolution to help me.
I have selected my preferred queue for notifications and selected yes
in preferences.
When I email in to the support email address it logs a ticket and
autoresponds correctly with saying the ticket's been logged.
The ticket shows up in the queue (and in "my queues" based on my
preference set up).
I also did a test email from "admin" and it arrived okay.
The three users I'm testing who've all set up the same preferences do
not receive a notification of a new ticket. The system log entry below
looks as if it has sent the notifications:
Fri Apr 9 23:40:18 2010
notice
OTRS-PMAccount-10
Sent agent 'NewTicket' notification to 't...@******.com'.
Fri Apr 9 23:40:16 2010
notice
OTRS-PMAccount-10
Sent agent 'NewTicket' notification to 'j...@******.com'.
Fri Apr 9 23:40:14 2010
notice
OTRS-PMAccount-10
Sent agent 'NewTicket' notification to 'tra...@******.com'.
Fri Apr 9 23:40:10 2010
notice
OTRS-PMAccount-10
Sent agent 'NewTicket' notification to 'r...@localhost'.
Any assistance you can give at helping me resolve why we aren't
getting the notifications would be greatly appreciated!
Cheers!
Jeff
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