Hello, Daniele.
I suggest you file a bug on this behaviour.
08.04.2010 18:59, CARNINO Daniele (FIAT ITEM) ?????:
Hello all,
I have a bothering problem on all my OTRS servers: when someone other
than the original customer replies to a closed ticket in a queue with
follow-up set to reject, an automatic response is sent to both the
original customer and the person who wrote the rejected follow up.
But this response gets never delivered, neither to the original
customer, nor to the followupper and an error is logged:
Can't send to 'john....@domain.com'
<mailto:%27john....@domain.com%27>: 550sorry, I don't accept bounce
messages with more than one recipient. Go read RFC2821. (#5.7.1)
My question is: why a follow-up-rejected message is treated like a
bounce message by the SMTP?
There's a way to get the message delivered to both users?
Cheers, d.* *
*Daniele Carnino**
Tech. Architecture Specialist @ *FIAT ITEM S.p.A.*
*Block 1, 5th Floor, Room 533
*Corso Ferrucci, 112/A** - *10138 Torino - Italy
Phone: +39 011 00 58 107
Mobile: +39 335 635 06 40
Fax: +39 011 00 57 525
SkypeId: cardanico69*
*P *Please consider the environment before printing this mail note***
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