Hi Gordon, 1. It IS possible. 2. OTRS WILL recognize it if it's not at the end 3. We have it configurable in OTRS3...
If you want to have it **tonight** I guess you'll find it by hacking around in Kernel/System/Ticket.pm ; just look for the TicketSubjectBuild function, you'll find it... ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Mon, Apr 19, 2010 at 7:06 PM, Gordon O'Brien < gordon.obr...@mediasquare.co.uk> wrote: > Hi > > > > I need to amend the order of the subject line of an Auto Response email. > > Currently the TicketID is automatically placed at the beginning of the > subject line text as defined in the auto response. I have a client going > live tonight who insists they want it at the end of the subject line. > > > > Is this possible, and will OTRS still pick it up if it is not at the start? > > > > > > Thanks > > Gordon > > > > > > [image: Media Square plc] <http://www.mediasquare.co.uk> Media Square plc > or any of its subsidiary companies may not be held responsible for the > content of this email as it may reflect the personal view of the sender and > not that of the company. Should you receive this email in error, please > notify the sender immediately and do not disclose, copy or distribute it. > While Media Square plc scans all outbound emails for viruses, it cannot be > held responsible for any infected files that you may receive. Media Square > plc advises all recipients to virus scan any file attachments. > Media Square Plc | Registered in England No.: 4006884 | Registered Office: > 6 York Street, London, W1U 6PL > ------------------------------ > This email message has been scanned and delivered safely by > Mimecast<http://www.mimecast.co.uk> > . > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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