Hi Nils, Thanks for the link.
Regards, An On Fri, Apr 30, 2010 at 12:03 PM, Nils Leideck - ITSM < nils.leid...@leidex.net> wrote: > > On 30.04.2010, at 02:29, An Me wrote: > > I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to > understand about types. > I saw the types listed which were incident,problem and service request.But > when i checked out the sample tickets available in each section they were > either just test mails or were written in sme other language..so i didn't > understand the difference between types problem and incident. > > > > http://wiki.en.it-processmaps.com/index.php/ITIL_Introduction_in_Stages#Step_One:_Taking_Care_of_Incidents_and_Problems > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > nils.leid...@leidex.net > nils.leid...@otrs.com > > http://webint.cryptonode.de / a Fractal project > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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