Martignier, Philippe wrote :
Yes and no, what about a phone from a customer that is settled at
first level .. in that kind of case the customer doesn't have to give
his phone number
That's why I went with a dummy user.
In order to keep it simple, keep it easy :)
Hi Philippe,
you're right.
We have a different workflow. We keep a customer history already at
first level to notice repeated calls due to deeper problems (for example
sporadic software errors caused by hardware errors or users who need
training). So we don't want to mix these calls under the same dummy user.
Regards
Alexander
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Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
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