I did :) Do not forget to change also the filters ... and created as field wont work you have to put $Data{"Created"} and then filters will work
Hope it helps :) I changed also the name in front of the date display (in the other views) as it is not a created date but a last modified date ... Did a remark on this a few days/weeks ago here but got no feedback :) Enjoy Philippe Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of otrs-requ...@otrs.org Sent: lundi, 3. mai 2010 13:53 To: otrs@otrs.org Subject: otrs Digest, Vol 20, Issue 4 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. R: OTRS 2.4.7 - Agent Tickets Search Result Close time (Alessandro d'Ambrosio) 2. Re: R: OTRS 2.4.7 - Agent Tickets Search Result Close time (Florian Houel) ---------------------------------------------------------------------- Message: 1 Date: Mon, 03 May 2010 11:30:11 +0200 From: Alessandro d'Ambrosio <alessandro.dambro...@unimi.it> Subject: [otrs] R: OTRS 2.4.7 - Agent Tickets Search Result Close time To: "'User questions and discussions about OTRS.'" <otrs@otrs.org> Message-ID: <004601caeaa3$3ac46a00$b04d3e00$%dambro...@unimi.it> Content-Type: text/plain; charset="iso-8859-1" Thank you Mike, I found the .dtl page but I don?t know how perl interprets the name of db fields. In the Database I see a table named ?ticket? with many informations about them. There are ?cretae_time? and ?change_time? in this table but I don?t know how to show them in the web interface. Thanks Alessandro Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di James, Michael Inviato: venerd? 23 aprile 2010 13.17 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] OTRS 2.4.7 - Agent Tickets Search Result Close time Hi Alessandro, I think the search results page is displayed using AgentTicketOverviewSmall.dtl (i think that is one of three view modes). You could edit this file to have your fields displayed. Under the block: <!-- dtl:block:RecordTicketTitleHeader --> You?ll find the column headers. Under the block: <!-- dtl:block:RecordTicketTitle --> You?ll find the data configuration for the columns. You could replace Age with create time to solve one of your problems, and rename the column. If you added a column, you would obviously have to extend the column span under <!-- dtl:block:Record --> Maybe someone who has already added a column to this view could shed some light on the exact procudure for that. Thanks Mike _____ Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Alessandro d'Ambrosio Gesendet: Freitag, 23. April 2010 11:45 An: 'User questions and discussions about OTRS.' Betreff: [otrs] OTRS 2.4.7 - Agent Tickets Search Result Close time Hi, I have this question: I would like to perform a custom research in my otrs (ver.2.4.7) when I log in as an agent. In the Agent Ticket Search Result page I?d rather see these fields: Ticket Create Time Close Time From State Ticket Agent Customer ID Than: Tcket Age(!!!) From State Ticket Agent Customer ID In versione 2.3.4 I?ve got the AgentTicketSearchResultShort.dtl file (in Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard) and I edited this without success :-( . In 2.4.7 version I haven?t found any .dtl file to edit. Anyone can help me? Thanks, Alessandro -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100503/427f0d93/attachment-0001.html> ------------------------------ Message: 2 Date: Mon, 3 May 2010 13:52:46 +0200 From: "Florian Houel" <florian.ho...@arcanal.fr> Subject: Re: [otrs] R: OTRS 2.4.7 - Agent Tickets Search Result Close time To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <700aa6975dc8a741ad5f8c57c4a74c4f3b1...@arc.arc-lan.local> Content-Type: text/plain; charset="iso-8859-1" The template AgentTicketOverviewSmall.dtl is used by TicketOverviewSmall.pm (OTRS\Kernel\Output\HTML) This .pm program gets a lot of data in an array and then calls the .dtl template with this data array. You'll find a my %Article = $Self->{TicketObject}->ArticleLastCustomerArticle( TicketID => $TicketID ); (line 112 from the .pm) that gets a lot of data from the article. Then, this array is used while the .dtl template is invoqued $Self->{LayoutObject}->Block( Name => 'Record', Data => { %Article, %UserInfo } ); and it's content is available in the .dtl file. If you have a look into the ArticleLastCustomerArticle and into ArticleGet (that you find in Ticket.pm), you find the list of available article attributes: TicketID, Title, QueueID, Queue, StateID, LockID, PriorityID, Priority, Age, CreateTimeUnix, Created, Changed, etc. Now, just try changing this .dtl line : $Data{"StartFont"}$QData{"Age"}$Data{"StopFont"} to this : $Data{"StartFont"}$QData{"Created"}$Data{"StopFont"} Hope that makes sense and helps Florian. De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de Alessandro d'Ambrosio Envoy? : lundi 3 mai 2010 11:30 ? : 'User questions and discussions about OTRS.' Objet : [otrs] R: OTRS 2.4.7 - Agent Tickets Search Result Close time Thank you Mike, I found the .dtl page but I don't know how perl interprets the name of db fields. In the Database I see a table named "ticket" with many informations about them. There are "cretae_time" and "change_time" in this table but I don't know how to show them in the web interface. Thanks Alessandro Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di James, Michael Inviato: venerd? 23 aprile 2010 13.17 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] OTRS 2.4.7 - Agent Tickets Search Result Close time Hi Alessandro, I think the search results page is displayed using AgentTicketOverviewSmall.dtl (i think that is one of three view modes). You could edit this file to have your fields displayed. Under the block: <!-- dtl:block:RecordTicketTitleHeader --> You'll find the column headers. Under the block: <!-- dtl:block:RecordTicketTitle --> You'll find the data configuration for the columns. You could replace Age with create time to solve one of your problems, and rename the column. If you added a column, you would obviously have to extend the column span under <!-- dtl:block:Record --> Maybe someone who has already added a column to this view could shed some light on the exact procudure for that. Thanks Mike ________________________________ Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Alessandro d'Ambrosio Gesendet: Freitag, 23. April 2010 11:45 An: 'User questions and discussions about OTRS.' Betreff: [otrs] OTRS 2.4.7 - Agent Tickets Search Result Close time Hi, I have this question: I would like to perform a custom research in my otrs (ver.2.4.7) when I log in as an agent. In the Agent Ticket Search Result page I'd rather see these fields: Ticket Create Time Close Time From State Ticket Agent Customer ID Than: Tcket Age(!!!) From State Ticket Agent Customer ID In versione 2.3.4 I've got the AgentTicketSearchResultShort.dtl file (in Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard) and I edited this without success :-( . In 2.4.7 version I haven't found any .dtl file to edit. Anyone can help me? Thanks, Alessandro -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100503/b12ea7c1/attachment.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 20, Issue 4 *********************************** World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. 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