Hi,
In the agent dashboard Is there a way to show tickets with an unlocked status? In the AgentDashboardTicketGeneric.dtl file in C:\Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard I found this part that shows Locked Tickets: <!-- dtl:block:ContentLargeTicketGenericFilter --> <tr> <td class="small" width="70%"> <a href="#" onclick="AJAXContentUpdate('$QData{"Name"}', '$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Element&Name=$QData{"Name"} &Filter=Locked'); return false;" style="$QData{"Locked::Style"}">$Text{"Locked Tickets"} ($QData{"Locked"})</a> <tr> So, how can I edit this file in order to show unlocked tickets too? Thanks you very much Alessandro
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