Hi Nils,
Thanks for reply. I already selected TicketFreeTime1 field as default
sort criteria. As I understand OTRS sorting tickets by "default sort
criteria" after sort by priority is done. Is it possible to disable sort
tickets by priority?
Nils Leideck - ITSM wrote:
Hi,
On 07.05.2010, at 09:46, Gazizov Andrey wrote:
Guys, does anybody know how I can disable automatically sorting
tickets by priority in queue (medium view)? I'm using sorting tickets
by TicketFreeTime1 field and when a new ticket has created with
priority different of the rest it automatically moved on the top.
It's very inconvenient :-).
just search in the SysConfig for ViewQueue ... there you will find the
default sort option.
Freundliche Gru"?e / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net <mailto:nils.leid...@leidex.net>
nils.leid...@otrs.com
http://webint.cryptonode.de / a Fractal project
--
Best regards,
Andrey Gazizov
RETN
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