Can somebody Help me on this .. How to include Ticket responsible /Ticket Owner when taking stats (I want to know the no of calls resolved by by each agent against a week)
On Tue, May 18, 2010 at 3:54 PM, Otrs User <otrs.user0...@gmail.com> wrote: > Hi > > Can anybody Pl tell me how can I get a statistics for calls resolved by > each agent based on Ticket Responsible and Ticket Owner field. > I tried different option in Stats module , but could not locate the same. > > Thanks & Regards > >
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