Hi Ruslan, Try to paste the following line near the other 'use' statements in Kernel/Config.pm
use utf8; it should help. See also http://bugs.otrs.org/show_bug.cgi?id=3549 ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, May 19, 2010 at 6:23 PM, Ruslan <[email protected]> wrote: > Hello i've got troubles with Queue/Roles/Groups written in Russian. > I have Role with name = ' *Some_Text_In_Russian_UTF-8* ' > Console of my server code page = UTF-8 > My SQL = UTF-8 > But when i'm trying UserSyncRolesDefinition with my config: > $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = { > > 'CN=Support,OU=MyOU,DC=mydomain,DC=local' => { > # otrs role > '*Some_Text_In_Russian_UTF-8*' => 1, > } > }; > It doesn't work. > Message from logfile affter user logon: > : [Notice][Kernel::System::Auth::Sync::LDAP::Sync] User: 'TestUser' sync > ldap > group CN=Support,OU=MyOU,DC=mydomain,DC=local in *Some_Text_In_Russian_UTF-8* role! > But When i'm looking Roles<>Users in admin Area - i can see that TestUsers > not in *Some_Text_In_Russian_UTF-8* Role > Everything work fine when I'm changing Role Name > from *Some_Text_In_Russian_UTF-8* > to *Some_Text_In_Eng_UTF-8* > It looks like Sync module incorrectly working with Charset's > Is Any one met and solved problem with NonEnglish names of > Queue/Roles/Groups??? > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
