So what is the best way to communicate to a customer from a mobile device that can't access the web interface, while still allowing otrs to track the reply?
-Scott On 5/21/10, Nils Leideck - ITSM <nils.leid...@leidex.net> wrote: > Hi, > > On 20.05.2010, at 20:24, Scott Johnson wrote: > >> I'm fairly new to otrs, and I suppose this question has been asked >> before, but I'm not able to find an answer. What I want to do is to be >> able to reply to a ticket that is created by a customer from my mobile >> device, and have that reply forwarded to the customer. >> >> So, for example, Customer A sends an email to my otrs system. Otrs >> sends an auto-response, and also sends me a message saying there is a >> new ticket. I reply to the otrs system, and it's logged as a follow up, >> but the customer never sees the message. Is there any way to adjust the >> settings so that I can send replies to customers without having to use >> the web interface? > > > The notification email sent to you should not be used to communicate with > your customer. > It is just a notification for you that something happened to a ticket. > > Freundliche Grüße / Kind regards > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > nils.leid...@leidex.net > nils.leid...@otrs.com > > http://webint.cryptonode.de / a Fractal project > > > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
